With the accessible information standard due to come into force next year, we look what one Healthwatch is doing to make their work more accessible
Find out more about the steps Healthwatch Sandwell took to make sure that residents of a care home understood how sharing their views made a difference.
The past year has shown what is possible when services engage people as equal partners in improving care. This needs to happen more if health reforms are to be successful.
Our third annual report shows what is possible when people are engaged as partners in making sure that services suit their needs.
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.
The report is a snapshot of 192 case summaries of the 1,075 investigations of unresolved complaints the Parliamentary and Health Service Ombudsman (PHSO) completed investigating in February and March 2015.