News and reports

Our annual report demonstrates the power of public feedback to help services think about how care can be better. But, with the NHS facing such big challenges, public feedback is more critical than ever.

From 1 December 2020, the NHS introduced a new system called NHS 111 First. Find out what we’re calling for to ensure the service works for everyone.

Recent research highlighted that long delays for hospital treatment, last-minute cancellations, and a lack of personalised information and support were huge concerns for people. Find out what we're calling for.

Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2022-23.

NHS cuts elective backlog with longest waiters down a quarter in one month. Read our response.

NHS England has unveiled plans to tackle a deepening staffing crisis. Read our response.

Clear, understandable information is important to help you make decisions about your healthcare. It is feedback from people like Karl that inspired us to launch the Your Care, Your Way campaign last year.

Take a look at our supporting papers for the February 2023 committee meeting.

When one person advocates for themselves for better health care and improved accessibility, we all benefit.

One in five people we spoke to with a GP referral for specialist care had bounced back to general practice. This suggests potentially serious issues with referral processes. We are calling for more to be done to understand people’s experiences.

Read our response to the latest A&E figures published by NHS England.

One year ago, NHS England published its elective care recovery plan. Our national director, Louise Ansari, comments on the progress of this plan and responds to the latest NHS performance stats.