1. What people have told us - a review of our evidence July - September 2018

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    Find out what the public have been telling us about health and social care over the last three months.

  2. Emergency readmissions: What's changed one year on?

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    New research indicates spike in emergency readmissions to hospital over the last year. Our report calls on NHS to fix the data gaps to help understand why.

  3. People's views on A&E waiting times

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    Our new research explores what matters most to people when seeking emergency care.

  4. What people have told us about health and social care: January to March 2019

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    Find out what the public have been telling us about health and social care from January - March this year.

  5. What people have told us about health and social care: April to June 2019

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    Find out what the public have been telling us about health and social care from April to June this year.

  6. There and back - what people tell us about their experiences of travelling to and from NHS services

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    Find out what's working well for people and what needs to improve when it comes to people's experiences of travelling to and from NHS appointments, in our new briefing.

  7. What have people been telling us: July - September 2019

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    Find out what the public has been telling us about health and social care from July to September this year.

    This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.

  8. What matters to people using A&E

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    Our latest briefing illustrates the chain of factors which impact on people's experiences in A&E.

  9. What people are telling us: October - December 2019

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    Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.

  10. COVID-19: What people are telling us about their care

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    Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.

  11. 590 people's stories of leaving hospital during COVID-19

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    Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.

  12. Our annual report 2019-20

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    Since COVID-19 struck, the work of the Healthwatch network to support and listen to local people became more crucial than ever. Find out more in our 2019-20 annual report to Parliament about how we have helped make care better.

  13. Hospital policies on making a complaint - FOI results

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    Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.

  14. Safely Home - what happens when people leave hospital and care settings

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    With the help of 101 local Healthwatch, we heard from over 3,000 people who shared their stories with us about their experiences of the discharge process.

  15. What happens when people leave hospital and other care settings?

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    In the last two years, over 2,000 people have shared their experiences of leaving care with Healthwatch.

  16. What do the numbers say about emergency readmissions to hospital?

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    As part of our work to understand people's experiences of leaving hospital, we have today published a new analysis of NHS emergency readmissions data

  17. Use of discharge checklists - Freedom of information request results

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    As part of our research into unsafe discharge from hospital and care settings we conducted a Freedom of Information Request in May 2015 of 164 hospital trusts.

  18. What are people's experiences of urgent and emergency care?

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    Our latest findings reveal what people have been telling us about their experience of urgent and emergency care services.

  19. Our Annual Report 2021-22

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    NHS and social care services only make the best decisions if they listen to the people they care for. Read our Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.

  20. Delays to NHS care: Understanding the impact

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    With record NHS waiting times, the ongoing impact of the pandemic, and industrial action in the NHS, we've conducted research to understand the extent to which NHS patients are having their care disrupted and the impact this is having.

  21. The NHS working with people and communities

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    This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.

  22. Strengthening primary and community care services

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    This briefing shows how people's experiences can be used to support the development of a long-term vision for the NHS to strengthen these services.

  23. Improving people's care by working better together

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    Find out how the NHS can work better across teams to help people who are receiving care.

  24. The public’s perspective: The state of health and social care

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    Performance numbers and the media highlight the issues the NHS faces – but they only tell part of the story. Our new report brings to light the public’s perspective on the state of health and social care.

  25. What people told us about outpatient appointments

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    We've looked at feedback about what works and what doesn't when it comes to outpatient care. Learn the key issues and read our recommendations.