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Share your views to help improve care for people with dementia in your community.News -
A man whose wife has dementia shares his views about what would make care better.Advice and Information -
Receiving a dementia diagnosis can be a life-changing event, but knowing what support is available to you and what steps to take next can help you or a loved one process the diagnosis and plan for the future.News -
Read a summary of our latest research to find out if people with dementia are getting the support they need.Blog -
Simon and his family were self-funding his care in a local care home, who were supporting him well with his dementia. However, in 2017 their funds began to run low and they were approaching the £23,250 threshold.Blog -
Our new report looks at why it is important to review the care of people with dementia. With new research indicating that people with dementia are not always getting the support they need, David shares his experience of caring for his wife.Report -
Read our latest research to find out if people with dementia are getting the support they need.News -
With a diverse population, it’s important that local services understand what their communities need, and that they don’t try and follow a one size fits all approach. Take a look at who has been shortlisted for our Diversity and Inclusion award.Report -
Find out what the public have been telling us about health and social care from April to June this year.Response -
The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.Report -
Find out what's working well for people and what needs to improve when it comes to people's experiences of travelling to and from NHS appointments, in our new briefing.News -
Together with two leading charities, we are raising awareness of the issues people facing travelling to and from NHS services. We will be working with NHS England to support their new national review of the links between the NHS and local transport.News -
Find out how one local Healthwatch has been showing GP practices how small changes can make a big difference to patients’ experiences of visiting the doctor.News -
Find out about our celebration of the contribution made by local staff and volunteers who helped gather more than half a million people's views last year.News -
A Shropshire man with dementia has been using his experiences to help improve support for local people with the disease.Blog -
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.News -
With cases of dementia on the rise, it's more important than ever that services give people the support they need. Read our briefing to find out what people have told local Healthwatch about their experiences of care.News -
Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.Blog -
Find out how Healthwatch Wiltshire worked with other organisations to improve dementia care, winning them the awards for 'The impact we make with partners' at this year's Healthwatch network awards.Report -
Over the past year local Healthwatch have spoken to people across the country about their experiences of dementia care - from help provided by GPs and pharmacists to support offered through hospitals and social care.News -
Find out who’s in the running for a Healthwatch network award this yearBlog -
We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.Advice and Information -
Here we look at six things you should expect when making a complaint about social care services.News -
Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.Response -
New research from the Care Quality Commission shows that people regret not raising concerns about their care - but those who do raise concerns see improvements.News -
Download and view our digital tools so that people can have their say on how to improve their local NHS.News -
When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.Blog -
The NHS regularly publishes data about the number of written complaints, but we want to know if every complaint is being recorded and used as an opportunity to learn.News -
Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.Report -
Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.News -
Our Outstanding individuals who’ve made a difference award celebrates volunteers who have gone above and beyond to put people at the heart of care. Take a look at the shortlist.News -
Read a summary of our latest research to find out why personalised care is important.News -
Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.Response -
Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.Response -
New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.Response -
Following a public consultation to which over 130,000 responses were received, the Department of Health has now published the NHS mandate.Response -
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.Advice and Information -
Have you or a family member had a side effect after taking medicines? Find out why it's important to share your experience to make medicine safer for everyone.Response -
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.Response -
We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.Response -
Our perspective on the commission to review the proposed extension to the Duty of Candour.Response -
New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.Response -
New report from the Parliamentary and Health Services Ombudsman finds three key issues with how investigations into serious incidents in the NHS are conducted. Read our response.Advice and Information -
Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients.Report -
Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.
