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We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.Advice and Information -
Here we look at six things you should expect when making a complaint about social care services.News -
Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.Response -
New research from the Care Quality Commission shows that people regret not raising concerns about their care - but those who do raise concerns see improvements.News -
Download and view our digital tools so that people can have their say on how to improve their local NHS.News -
When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.Blog -
The NHS regularly publishes data about the number of written complaints, but we want to know if every complaint is being recorded and used as an opportunity to learn.News -
Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.Report -
Our findings suggest that councils are not currently making the most of their annual complaints reports as an opportunity to demonstrate how responsive they are to feedback. Read our report to find out more.News -
Our Outstanding individuals who’ve made a difference award celebrates volunteers who have gone above and beyond to put people at the heart of care. Take a look at the shortlist.News -
Read a summary of our latest research to find out why personalised care is important.Report -
Find out what the public have been telling us about health and social care from April to June this year.Response -
The Local Government and Social Care Ombudsman's Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years. Read our response in full.News -
Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.Response -
Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.Response -
New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.Response -
Following a public consultation to which over 130,000 responses were received, the Department of Health has now published the NHS mandate.Response -
A new report from the Parliamentary and Health Service Ombudsman reveals that health and social care services are leaving too many complaints unresolved and not learning from mistakes, often having a devastating impact on individuals.Advice and Information -
Have you or a family member had a side effect after taking medicines? Find out why it's important to share your experience to make medicine safer for everyone.Response -
The Health Select Committee's new report on health and social care complaints further highlights the need for greater improvement and culture change in the way that people's complaints and concerns are handled.Response -
We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.Response -
Our perspective on the commission to review the proposed extension to the Duty of Candour.Response -
New statistics show that there were 24,900 new written complaints in the first quarter of 2015/16. Read our response.Response -
New report from the Parliamentary and Health Services Ombudsman finds three key issues with how investigations into serious incidents in the NHS are conducted. Read our response.Advice and Information -
Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients.Report -
Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.Blog -
Sir Robert Francis QC explains how hospitals can cultivate public trust in complaints. Read more.Response -
The Public Administration Select Committee (PASC) has published their report looking at how incidents of clinical failure in the NHS are investigated – and how subsequent complaints are handled.News -
New figures show that 562 written complaints were made to the NHS per day in 2014-15, however recorded complaints are only part of the picture.
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We have written to the Health Secretary Jeremy Hunt to take action with a seven-point plan for reform to help create an effective and compassionate complaints system.News -
From April, the Independent Patient Safety Investigation Service will start work. We look at what it will do and how it could help improve the way the NHS improves complaints.
News -
When people complained that they couldn’t get GP appointments in Tottenham Hale, local Healthwatch decided to find out the root cause of the problem.News -
Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.News -
New joint report highlights what people can expect when making a complaint about health and social care services.
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As the All Party Parliamentary Group on Health meets to discuss patient complaints today, new poll reveals half of people who experience poor care want to complain but far fewer go on to do so.
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Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.
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New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.
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We are calling on the Government to take action to reform the complaints system - our seven-point plan sets out how.
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Our new analysis of complaints data shows that over half a million incidents of poor care across NHS went unreported in last two years
Report -
This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.Report -
What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.Report -
Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.Report -
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.Report -
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.Report -
This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.Response -
Using your feedback on care, we share with Government the issues we believe should be included in the objectives for the NHS for the year ahead. Read our recommendations.Response -
Read our response to the latest NHS data on cancer support.
