1. What people told us about outpatient appointments

    Report -

    We've looked at feedback about what works and what doesn't when it comes to outpatient care. Learn the key issues and read our recommendations.

  2. Improving the wait for cancer care

    News -

    In July last year, we published our findings of experiences you shared about trying to get cancer care. Thanks to this insight, the NHS has simplified their process so people can better understand what to expect.

  3. Let’s be honest and address patient experience of A&E

    Blog -

    With a record number of patients stuck in A&E, our CEO Louise Ansari wants to see a longer-term plan to improve conditions in which people wait for life-saving care. This should include real-time monitoring and reporting on patient experience.

  4. NHS to roll out ‘Martha’s Rule’

    Response -

    NHS England has today announced the rollout of ‘Martha’s Rule’ in hospitals across England from April, enabling patients and families to seek an urgent review if their condition deteriorates.

  5. Our response to the latest British Social Attitudes Survey results

    Response -

    Public satisfaction with the NHS has fallen to the lowest level ever recorded, according to analysis of the latest British Social Attitudes Survey.