1. How can you find an NHS dentist?

    Advice and Information -

    Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients.

  2. Patients and public need urgent reassurance on NHS winter crisis and recovery

    News -

    Healthwatch England is concerned that coverage in recent days showing the NHS at breaking point will exacerbate already-low public confidence that people can get urgent and emergency care when they need it most.

  3. Your feedback made it easier to pre-book A&E appointments

    Blog -

    NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.

  4. ‘Review culture’ is on the rise, yet only one in ten feed back on health services.

    News -

    Patient champion appeals for more people to feedback on NHS care.

  5. Celebrating 75 years of our NHS and the people improving care

    News -

    As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone. 

  6. Our position on complaints in the NHS and social care

    News -

    When people have concerns over any aspect of their care or the actions or decisions of any NHS or social care body, they have the right to make a complaint. Read our position on how health and care services should manage complaints, and our work on this issue.

  7. Our position on the COVID-19 Inquiry

    News -

    We welcome the creation of an independent public inquiry to learn lessons from the Covid-19 pandemic. The lessons from this inquiry could improve how government, NHS England, health and care providers and commissioners respond to future pandemics or public health emergencies.

  8. Our advice to the Government on the NHS objectives for 2023

    Response -

    Using your feedback on care, we share with the Government the issues we believe should be included in the objectives for the NHS for the years ahead. Read our recommendations.

  9. Why listening is integral to improving the quality of care

    Blog -

    With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.

  10. Third of people in England lack confidence they can access critical NHS services

    News -

    Our new research shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and our calls to action.

  11. Accessing health and care services when you live alone

    News -

    We explore the three main challenges people face accessing health and care services when they live alone with limited or no support.

  12. Why meeting patients’ communication needs is crucial

    Blog -

    Good communication with patients goes a long way.

  13. Learning lessons from the Letby case

    Blog -

    The statutory inquiry into how nurse Lucy Letby was able to murder seven babies is likely to result in lessons that the wider NHS needs to act on. One of the questions it will need to explore is how the NHS can tackle the culture of denial and secrecy that often lies at the heart of tragic scandals.

  14. The impact of waiting: the stories behind the numbers

    News -

    With the NHS under immense pressure, we look at the impact that waiting for a diagnosis, test, or treatment can have on individuals and some of the potential solutions that might help.

  15. The NHS working with people and communities

    Report -

    This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.