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When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.News -
Have you or your loved one struggled to get a GP referral for tests or treatment?Response -
With the NHS experiencing the busiest summer on record, the waiting list for treatment has hit a new high, according to latest figures. Read our response.Blog -
Find out how to contact us using a British Sign Language (BSL) interpreter.Response -
The government will today announce its plans to improve access to GPs, including same-day appointments for those that need them. Read on our response.Report -
Take a look at our supporting papers for the June committee meeting.Report -
Our latest findings reveal what people have been telling us about their experience of urgent and emergency care services.Page -
Thousands of people tell us their first-hand experiences of using health and care services every month.
We want to help decision-makers, like you, understand critical areas for improvement based on patient feedback, so you can invest in the areas that matter most.Blog -
Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.
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Our latest findings show that people with chronic and long-term health conditions often miss out on giving their feedback about care. As part of the Because We All Care campaign, we are working with the Care Quality Commission (CQC) to change this.News -
Urgent and emergency care services are under pressure. Our research shows that public confidence has fallen. Read our evidence about how people’s experiences can be improved by performance targets that are aligned to what matters most.News -
With a record seven million people awaiting hospital treatment, Louise Ansari, our National Director, told BBC News that people need reassuring that the NHS is still there to help them.News -
GPs are often the first port of call for onward support. Unfortunately, people tell us it’s difficult to get a GP appointment. Read our insight and the recommendations we’ve made to decision-makers on how people’s experiences can be improved.Report -
Our new research explores experiences of maternity services.News -
The Care Quality Commission (CQC) has published its annual State of Care report, which highlights that gridlocked health and care system is leading to deterioration in people’s access to and experience of care.Advice and Information -
Becoming a parent can be a wonderful and exciting experience, but it can also be overwhelming. To help, we’ve broken down the pregnancy care you should expect from the NHS.Page -
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Pregnancy is a major life event for any family. It can be joyful and fulfilling but also challenging. We’re launching a national survey to understand if care works for new mothers and birthing parents. Share your story.News -
Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what we’ve recommended decision-makers do to improve the situation.Advice and Information -
What is the six-week postnatal check for new mothers and why it’s important that you attend it? In this advice piece, we cover all the basic questions you may have about it.Response -
Read our response to the latest NHS data on cancer support.Report -
Take a look at our supporting papers for the November committee meeting.News -
Healthwatch Hackney wins Impact Award in a tight competition showcasing the outstanding work done by local Healthwatch over the last year.News -
Belinda Black to join Healthwatch England CommitteeResponse -
We’ve called on NHS England to support people during any industrial action by staff.News -
Recent reports highlight consistent failures in maternity care. Find out what we're calling for to help people get the right care and support they need.Response -
Figures from NHS England show 7.2 million people were waiting to start routine treatment at the end of October, up from 7.1 million in September. Read our response.News -
Having a baby can bring many positive feelings and experiences but can also be overwhelming and challenging. Getting the proper support is vital to help new mums and their babies stay well. Find out how this is improving in South Gloucestershire.Response -
Following reports that life-saving cancer care could be affected by strike action. We have written to the RCN asking for the issue to be clarified.News -
Being able to visit the GP when you need help is something, we often take for granted. See how by speaking up, local residents secured better opening hours for their community.
