1. NHS extends testing of non-urgent care waiting times target changes

    Response -

    Read our response to the news that the testing of changes to the maximum waiting times for non-urgent treatment will be extended.

  2. What matters to people using A&E

    Report -

    Our latest briefing illustrates the chain of factors which impact on people's experiences in A&E.

  3. Do A&E performance measures improve patient experience?

    Blog -

    Our latest research illustrates the chain of factors which impact on people’s experience in A&E. The purpose of our research is not to argue for or against replacing the current four-hour target, but to inform the ongoing debate surrounding NHS.

  4. What people are telling us: October - December 2019

    Report -

    Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.

  5. Hospital waiting rooms improved for those with sensory disabilities

    Blog -

    We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.

  6. I didn’t know what to expect when dad was taken to hospital

    News -

    During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.

  7. COVID-19: What people are telling us about their care

    Report -

    Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.

  8. Healthwatch Awards 2020: Shortlist announced

    News -

    We are delighted to announce the shortlist for the Healthwatch Awards 2020.

  9. Our response to CQC's State of Care report for 2019/20

    Response -

    Care Quality Commission's report today shows COVID-19 is magnifying inequalities and “risks turning fault lines into chasms”.

  10. 590 people's stories of leaving hospital during COVID-19

    Report -

    Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.

  11. 15 step challenge: What kind of care can you expect when walking onto a hospital ward?

    Blog -

    Two volunteers from Healthwatch Northamptonshire worked with a local hospital to make real changes for the patients. Find out why this important work won them a 2020 Healthwatch network award.

  12. "Poorly-handled discharge can have a huge impact on patients": Our response to CQC's inpatient survey

    Response -

    Our National Director, Imelda Redmond, responds to CQC’s COVID-19 inpatient survey, highlighting the importance of getting discharge right for patients and their loved ones.

  13. Our response to the launch of NHS England's consultation on A&E performance measures

    Response -

    NHS England want to hear from patients, clinicians and the public on their proposed set of performance measures for A&E.