1. It's easier to choose a care home in Durham thanks to Tony

    News -

    After struggling to find the right information when choosing a care home for his mum, Tony decided to take matters into his own hands.

  2. Making it easier to share your feedback – a new Single Complaints Statement for social care

    Blog -

    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  3. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  4. Encouraging people to plan for care needs ‘just in case’ is biggest hurdle for the Government’s Green Paper

    News -

    New research suggests a lack of information and support is preventing people from thinking about the care they may want or need in the future.

  5. Our response to Which? latest research on people underestimating the true cost of care.

    Response -

    New research from Which? finds that millions of people are underestimating the cost of paying for a care home place - potentially putting some at risk of financial problems. Our National Director, Imelda Redmond, responds to these findings.

  6. What should I know before choosing a care home?

    Advice and Information -

    To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.

  7. Our response to new guidance to help care homes understand their responsibilities under consumer law

    Response -

    New guidance from the Competitions and Markets Authority aims to help ensure that care home residents are treated fairly under consumer law.

  8. What matters most: Four things people want from care

    News -

    Since 2014, we’ve heard from 1.4 million people about what it’s like to use NHS and social care services. Our latest annual report to Parliament highlights what changes you want to see and how together we're making a difference.

  9. Choosing care can be stressful

    News -

    Choosing care services for a loved one is more stressful than getting married, according to new research.

  10. Putting people at the centre of their care

    News -

    Guidance from NICE, developed with the help of Healthwatch Surrey, highlights how you should be an equal partner in your care. Alice Maynard, Chair of the Guideline Committee explains more.

  11. Our response to the Competition and Markets Authority's report on care homes

    Response -

    The Department of Health and Social Care has today responded to the Competition Markets Authority’s study of the care home market.