Response -
Here we share how organisations from across the health and care sector have responded to our report 'What's it like to live in a care home?'.News -
After struggling to find the right information when choosing a care home for his mum, Tony decided to take matters into his own hands.Blog -
We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.Advice and Information -
Here we look at six things you should expect when making a complaint about social care services.News -
Working with older people, their families and care experts, the charity Independent Age has developed a set of quality indicators which Healthwatch Camden helped test during their visits to local care homes.News -
New research suggests a lack of information and support is preventing people from thinking about the care they may want or need in the future.Response -
New research from Which? finds that millions of people are underestimating the cost of paying for a care home place - potentially putting some at risk of financial problems. Our National Director, Imelda Redmond, responds to these findings.Advice and Information -
To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.Our response to new guidance to help care homes understand their responsibilities under consumer law
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New guidance from the Competitions and Markets Authority aims to help ensure that care home residents are treated fairly under consumer law.News -
Since 2014, we’ve heard from 1.4 million people about what it’s like to use NHS and social care services. Our latest annual report to Parliament highlights what changes you want to see and how together we're making a difference.News -
To give you an idea of some of the ways we’ve helped, take a look at our round up of the top questions people ask us.News -
The NHS in England has published a ten year plan setting its priorities for the future.News -
We look at one of the issues people raise with Healthwatch and the steps GPs and Pharmacists can take to help people get the medication they need.News -
When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.News -
A chaplain to a care home says it's vital we talk openly about dying.News -
Dying matters week encourages people to speak more openly about dying and end of life care. Services need to hear about people's experiences if they hope to improve for the future. Here's what one man told us about his brother's experience.
Advice and Information -
Living in a care home can increase your risk of oral health problems. That's why knowing what questions to ask care staff about your oral health or loved ones can prevent problems from developing.Response -
New report from CQC highlights the need for better support for residents in care homes and more training for staff to help people look after their oral health.Report -
Find out what the public have been telling us about health and social care from April to June this year.Advice and Information -
Finding a suitable care home for you or a loved one can be difficult. Knowing what to look for and what questions to ask can make the decision easier. We’ve gathered some information and useful resources to help you make the right choice.News -
Choosing care services for a loved one is more stressful than getting married, according to new research.News -
Guidance from NICE, developed with the help of Healthwatch Surrey, highlights how you should be an equal partner in your care. Alice Maynard, Chair of the Guideline Committee explains more.Response -
New report from Medical journal The Lancet estimates England will need an additional 71,000 care home places by 2025.Response -
Free flu vaccines for care home staff and increased number of jabs for young children in schools will be made available to try and increase the uptake of vaccinations this winter.News -
Between January 2016 and April 2017, local Healthwatch visited 197 care homes across 63 different local authority areas in England to find out what life is really like for people living in care homes. Our new report explains what we found.News -
The quality of support offered in care homes has improved because residents spoke up about what they wanted.News -
Find out about our celebration of the contribution made by local staff and volunteers who helped gather more than half a million people's views last year.Report -
Find out what the public has been telling us about health and social care from July to September this year.
This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.News -
A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.Blog -
Student Rebecca explains how volunteering has helped her put what she’s learnt at university into practice.Advice and Information -
If you or a loved one are affected by incontinence, find out where you can go for support.Response -
The Department of Health and Social Care has today responded to the Competition Markets Authority’s study of the care home market.Advice and Information -
We explain why it’s important to have a plan in place, should you or a loved one become critically ill.Blog -
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.News -
With over a quarter of a million older people living in care homes, what is local Healthwatch doing to make sure these services meet the needs of residents?News -
One local Healthwatch calls for meaningful activity to become an integral part of the culture of care homes after speaking to people in 15 services.News -
Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.News -
Yesterday, the Care Quality Commission placed a home care provider into Special Measures due to inadequate care. We find out what local Healthwatch did to raise the issue.Report -
Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.News -
We are delighted to announce the shortlist for the Healthwatch Awards 2020.Response -
Care Quality Commission's report today shows COVID-19 is magnifying inequalities and “risks turning fault lines into chasms”.News -
We are calling on people over 55 to share their experiences to help improve support after research indicates that they are the least likely to believe care has improved during the COVID-19 pandemic.Response -
We have written to the Secretary of State for Health and Social Care expressing our concern around the current guidance on visits to care homes. Read our letter and the Governments response.Report -
Since COVID-19 struck, the work of the Healthwatch network to support and listen to local people became more crucial than ever. Find out more in our 2019-20 annual report to Parliament about how we have helped make care better.
