1. How was your experience of making a complaint?

    News -

    Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.

  2. Response to rising number of complaints about poor hospital discharge

    Response -

    Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.

  3. HSCIC publish new figures on written complaints to the NHS

    Response -

    New figures show that approximately 27,900 new written complaints were made to the NHS between July and September 2015.

  4. A step forward in improving NHS complaints?

    Response -

    We share what people have been telling the Healthwatch network about their experience making a complaint about NHS services to help inform the new investigation function of IPSIS.

  5. How IPSIS could help improve the way the NHS handles complaints

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    From April, the Independent Patient Safety Investigation Service will start work. We look at what it will do and how it could help improve the way the NHS improves complaints.

  6. New GP surgery to open thanks to local Healthwatch

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    When people complained that they couldn’t get GP appointments in Tottenham Hale, local Healthwatch decided to find out the root cause of the problem.

  7. Every Voice Matters - our Annual Report to Parliament 2015-16

    News -

    Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.