1. Hospital changes improve patient satisfaction

    News -

    Local Healthwatch made 600 visits last year to find out how people feel about the quality of health and care services. We spoke to Healthwatch Lancashire to find out how patients felt about changes that were made to a nearby hospital.

  2. Our response to Lord Carter's review of efficiency in hospitals

    Response -

    Lord Carter's review of efficiency in hospitals shows how large savings can be made by the NHS.

  3. A step closer to getting hospital discharge right

    News -

    When hospital discharge goes wrong, it comes at a cost to both individuals and the health and social care system.

  4. Response to rising number of complaints about poor hospital discharge

    Response -

    Today, the Parliamentary Health Service Ombudsman has reported a 36% increase in the number of investigations linked to people having a poor experience of leaving care.

  5. Hospital discharge for older people needs to improve

    Response -

    A report from the National Audit Office published today has found that the way older patients are discharged from hospital does not represent value for money. Read our response.

  6. Are people waiting too long to be assessed for social care support?

    News -

    This is the question we are working with local Healthwatch to find out.

  7. MPs call on Government to address delays in discharging older patients

    Response -

    The Committee of Public Accounts urges new measures to tackle scale and cost of delays in discharging patients from hospital. Read our response.

  8. Help improve how the NHS learns from unexpected deaths

    News -

    When someone dies unexpectedly while under NHS care, it is important that the correct processes are in place to find out why. The Care Quality Commission is looking at this issue and wants to hear your views.

  9. Improving access to gender reassignment surgery: The story so far

    News -

    With the NHS recently announcing £6.5m of additional funding for gender identity services next year, we take a look at the progress that has been made so far, and what happens next.

  10. How are local Healthwatch making a difference to blood testing services?

    News -

    Most people will have a blood test at some point in their lives. Take a look at just some of the ways local Healthwatch in London have been working to improve blood testing services.

  11. We call for greater involvement of people in decisions about their care

    Response -

    In response to the Care Quality Commission's State of Care report, our Interim Chair, Jane Mordue, calls for the health and social care sector to meaningfully involve the public in decisions about health and social care.

  12. Every Voice Matters - our Annual Report to Parliament 2015-16

    News -

    Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.

  13. Improving urgent and emergency care in West Yorkshire

    News -

    The NHS is looking for better ways to make sure that people with urgent medical problems get the care they need, when they need it. We look at how local Healthwatch have been working together to ensure people have a say.

  14. Our response to Press Association research on hospital parking charges

    Response -

    New research from the Press Association shows that hospitals collected more than £120 million last year in hospital parking charges.