1. Our position on the Duty of candour

    Response -

    Our perspective on the commission to review the proposed extension to the Duty of Candour.

  2. NHS complaints data is just ‘tip of the iceberg’

    News -

    Our new analysis of complaints data shows that over half a million incidents of poor care across NHS went unreported in last two years

  3. Renewed efforts required to create compassionate complaints system

    News -

    Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.

  4. Suffering in silence

    Report -

    This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.

  5. Using people’s views of good complaint handling to improve experiences

    News -

    New joint report highlights what people can expect when making a complaint about health and social care services.

  6. My expectations for raising concerns and complaints

    Report -

    What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.

  7. Those who witness poor care being denied right to complain by NHS

    News -

    New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.

  8. Hospital policies on making a complaint - FOI results

    Report -

    Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.