1. Making it easier to share your feedback – a new Single Complaints Statement for social care

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    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  2. What does NHS data about complaints tell us?

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    The NHS regularly publishes data about the number of written complaints, but we want to know if every complaint is being recorded and used as an opportunity to learn.

  3. Hospitals need to do more to show people how they learn from complaints

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    Sir Robert Francis QC explains how hospitals can cultivate public trust in complaints. Read more.

  4. Your feedback made it easier to pre-book A&E appointments

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    NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.

  5. Why listening is integral to improving the quality of care

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    With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.

  6. Why meeting patients’ communication needs is crucial

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    Good communication with patients goes a long way.

  7. Learning lessons from the Letby case

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    The statutory inquiry into how nurse Lucy Letby was able to murder seven babies is likely to result in lessons that the wider NHS needs to act on. One of the questions it will need to explore is how the NHS can tackle the culture of denial and secrecy that often lies at the heart of tragic scandals.