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Our research shows that emergency readmissions to hospital have risen by 9.35% in the last year. Janet's story shows why it's important we understand why this is happening.
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Our latest research illustrates the chain of factors which impact on people’s experience in A&E. The purpose of our research is not to argue for or against replacing the current four-hour target, but to inform the ongoing debate surrounding NHS.Blog -
We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.Blog -
Two volunteers from Healthwatch Northamptonshire worked with a local hospital to make real changes for the patients. Find out why this important work won them a 2020 Healthwatch network award.Blog -
NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.Blog -
Find out what was included in the recent urgent and emergency care recovery plan, and how this will affect services next winter.Blog -
Our research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.Blog -
Good communication with patients goes a long way.Blog -
The public needs a bold vision for health and care services, informed by the wealth of patient experience we’ve collected over the past decade.Blog -
Chris McCann, Director of Communications Insight and Campaigns at Healthwatch England, explains the role people can play in improving health outcomes in their communities.Blog -
As Remembrance Day approaches, we hear from army veteran Shaun about how long waiting times affected his ability to access NHS care.Blog -
Our research reveals worrying problems with hospital discharge arrangements. Many people told us they are not given the right support or information when being discharged from hospital. Read their experiences and our calls to action.Blog -
As part of our report The public’s perspective: The state of health and social care, we have set out recommendations for decision makers across ten key areas.Blog -
With a record number of patients stuck in A&E, our CEO Louise Ansari wants to see a longer-term plan to improve conditions in which people wait for life-saving care. This should include real-time monitoring and reporting on patient experience.
