1. Work in the NHS? Five ways to let people know you’re using their views to improve care

    News -

    Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.

  2. Digital resources to support #WhatWouldYouDo

    News -

    Download and view our digital tools so that people can have their say on how to improve their local NHS.

  3. Five ways services can use complaints to make social care better

    News -

    When people complain about poor care, it can be a real opportunity for services to listen and change. We’ve highlighted five ways services can do this.

  4. We urge councils to promote a culture of learning from complaints

    News -

    Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.

  5. Shortlist showcase: Outstanding individuals who’ve made a difference

    News -

    Our Outstanding individuals who’ve made a difference award celebrates volunteers who have gone above and beyond to put people at the heart of care. Take a look at the shortlist.

  6. Why getting personal is important when it comes to health and care

    News -

    Read a summary of our latest research to find out why personalised care is important.

  7. How was your experience of making a complaint?

    News -

    Have you had to make a complaint? Take our poll to see how your experience measured up against other people's.

  8. Official figures on complaints don’t tell the full story.

    News -

    New figures show that 562 written complaints were made to the NHS per day in 2014-15, however recorded complaints are only part of the picture.

  9. How IPSIS could help improve the way the NHS handles complaints

    News -

    From April, the Independent Patient Safety Investigation Service will start work. We look at what it will do and how it could help improve the way the NHS improves complaints.

  10. New GP surgery to open thanks to local Healthwatch

    News -

    When people complained that they couldn’t get GP appointments in Tottenham Hale, local Healthwatch decided to find out the root cause of the problem.

  11. Every Voice Matters - our Annual Report to Parliament 2015-16

    News -

    Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.

  12. Using people’s views of good complaint handling to improve experiences

    News -

    New joint report highlights what people can expect when making a complaint about health and social care services.

  13. Why don’t UK citizens complain about care services when things go wrong?

    News -

    As the All Party Parliamentary Group on Health meets to discuss patient complaints today, new poll reveals half of people who experience poor care want to complain but far fewer go on to do so.

  14. Renewed efforts required to create compassionate complaints system

    News -

    Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.

  15. Those who witness poor care being denied right to complain by NHS

    News -

    New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.

  16. Ombudsman reform only one part of the complaints puzzle

    News -

    We are calling on the Government to take action to reform the complaints system - our seven-point plan sets out how.

  17. NHS complaints data is just ‘tip of the iceberg’

    News -

    Our new analysis of complaints data shows that over half a million incidents of poor care across NHS went unreported in last two years

  18. Patients and public need urgent reassurance on NHS winter crisis and recovery

    News -

    Healthwatch England is concerned that coverage in recent days showing the NHS at breaking point will exacerbate already-low public confidence that people can get urgent and emergency care when they need it most.

  19. ‘Review culture’ is on the rise, yet only one in ten feed back on health services.

    News -

    Patient champion appeals for more people to feedback on NHS care.

  20. Celebrating 75 years of our NHS and the people improving care

    News -

    As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone. 

  21. Our position on complaints in the NHS and social care

    News -

    When people have concerns over any aspect of their care or the actions or decisions of any NHS or social care body, they have the right to make a complaint. Read our position on how health and care services should manage complaints, and our work on this issue.

  22. Our position on the COVID-19 Inquiry

    News -

    We welcome the creation of an independent public inquiry to learn lessons from the Covid-19 pandemic. The lessons from this inquiry could improve how government, NHS England, health and care providers and commissioners respond to future pandemics or public health emergencies.

  23. Third of people in England lack confidence they can access critical NHS services

    News -

    Our new research shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and our calls to action.

  24. Accessing health and care services when you live alone

    News -

    We explore the three main challenges people face accessing health and care services when they live alone with limited or no support.

  25. The impact of waiting: the stories behind the numbers

    News -

    With the NHS under immense pressure, we look at the impact that waiting for a diagnosis, test, or treatment can have on individuals and some of the potential solutions that might help.

  26. Meet the game-changing teams shortlisted for helping to make care better

    News -

    Healthwatch Impact Award shortlist announced. Find out about eighteen projects chosen for their work to improve care using your feedback.

  27. Share your feedback to improve care in your community

    News -

    ‘Share for Better Care’, a new campaign launched by Healthwatch to help address health inequalities across England.

  28. Healthwatch Coventry wins national award for improving maternity care

    News -

    Local Healthwatch wins Impact Award in a tight competition showcasing the outstanding work done to improve care over the last year.