1. Local complaints systems: how well are they working?

    Report -

    This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.

  2. Making your voice count 2017

    Report -

    Read seven inspiring stories from our 2017 Healthwatch Network Awards, to show how your feedback is helping to change health and care for the better.

  3. What happens when people leave hospital and other care settings?

    Report -

    In the last two years, over 2,000 people have shared their experiences of leaving care with Healthwatch.

  4. Our complaints process

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  5. What's it like to live in a care home? Findings from the Healthwatch network

    Report -

    Our new report provides a unique picture of how feedback from residents and families is generally being used by staff, managers and those running large groups of homes.

  6. Shaping our future

    Report -

    We are now developing our strategy for 2018 - 2023. This consultation document sets out our proposals for our future direction.

  7. State of support - local Healthwatch finances 2017/18

    Report -

    Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities for 2017/18.

  8. What do the numbers say about emergency readmissions to hospital?

    Report -

    As part of our work to understand people's experiences of leaving hospital, we have today published a new analysis of NHS emergency readmissions data

  9. Home care services: what people told Healthwatch about their experiences

    Report -

    Find out what people have been telling Healthwatch about their experiences of home care services in our new report.

  10. Use of discharge checklists - Freedom of information request results

    Report -

    As part of our research into unsafe discharge from hospital and care settings we conducted a Freedom of Information Request in May 2015 of 164 hospital trusts.

  11. Our public Committee meeting July 2014 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  12. Our public Committee meeting May 2014 - supporting materials

    Report -

    Take a look at the papers for our Committee meeting.

  13. Our public Committee meeting May 2015 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  14. Our public Committee Meeting February 2014 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  15. Our public Committee Meeting February 2015 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  16. Our public Committee Meeting November 2015 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  17. Our public Committee Meeting August 2015 supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  18. Our Committee Meeting November 2016 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  19. Our public Committee Meeting August 2016 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  20. Our public Committee Meeting May 2016 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  21. The public’s experience of monitoring their blood pressure at home

    Report -

    People increasingly use remote medical technologies to keep tabs on their health. We looked at people's experience monitoring their blood pressure from home to see what NHS services can learn.

  22. Our Committee Meeting February 2016 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  23. Our public Committee Meeting February 2017 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  24. Our public Committee Meeting May 2017 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  25. Our public Committee Meeting July 2017 supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  26. What people told us about Long Covid

    Report -

    Following the emergence of the COVID-19 virus, a new condition known as Long Covid has emerged. Find out what people told us about their experiences of getting treatment for this new condition.

  27. Our public Committee Meeting April 2018 - supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  28. Our public Committee Meeting October 2017 supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  29. Our public Committee Meeting January 2018 supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  30. Engaging people through service change supporting materials

    Report -

    Catch up on what happened at our event aimed to show how good public engagement leads to better health care services.

  31. Supporting stronger local Healthwatch supporting materials

    Report -

    Catch up on what happened at our event aimed to show how good public engagement leads to better health care services

  32. Accessible Information Survey Findings

    Report -

    The Accessible Information Standard gives disabled people and people with sensory loss the right to get healthcare information they can understand and communications support if needed. Find out what people who need communications support told us.

  33. Our public Committee Meeting December 2012 supporting materials

    Report -

    Find out what happened at our public Committee Meeting.

  34. Declaration of interests for Chair and Committee

    Report -

    We have detailed the declarations of interests for our Committee. For example, connection with a voluntary or other body or position in a political party.

  35. What are people's experiences of urgent and emergency care?

    Report -

    Our latest findings reveal what people have been telling us about their experience of urgent and emergency care services.

  36. Our public Committee meeting September 2022

    Report -

    Take a look at our supporting papers for the June committee meeting.

  37. Policy briefing: what people told us about maternity services

    Report -

    Our new research explores experiences of maternity services.

  38. Our public Committee meeting November 2022

    Report -

    Take a look at our supporting papers for the November committee meeting.

  39. Have your say - Easy Read

    Report -

    Download an Easy Read version of our 'Have your say' form.

  40. Our public Committee meeting February 2023

    Report -

    Take a look at our supporting papers for the February 2023 committee meeting.

  41. Local Healthwatch funding 2022-23

    Report -

    Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2022-23.

  42. Our Annual Report 2021-22

    Report -

    NHS and social care services only make the best decisions if they listen to the people they care for. Read our Annual Report to Parliament to see how your feedback has helped decision-makers prioritise what matters most.

  43. Our future focus

    Report -

    With unprecedented challenges facing NHS and social care services, we've launched a new plan setting how we work to make sure your experiences help make care better.

  44. Our public Committee meeting May 2023

    Report -

    Take a look at our supporting papers for the May 2023 committee meeting.

  45. Delays to NHS care: Understanding the impact

    Report -

    With record NHS waiting times, the ongoing impact of the pandemic, and industrial action in the NHS, we've conducted research to understand the extent to which NHS patients are having their care disrupted and the impact this is having.

  46. Our plan for 2023-24: Equalities, diversity and inclusion

    Report -

    Find out what we plan to do to put equality, diversity and inclusion at the heart of our work.

  47. Our public Committee meeting September 2023

    Report -

    Take a look at our supporting papers for the September 2023 committee meeting.

  48. The NHS working with people and communities

    Report -

    This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.

  49. Strengthening primary and community care services

    Report -

    This briefing shows how people's experiences can be used to support the development of a long-term vision for the NHS to strengthen these services.