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Free flu vaccines for care home staff and increased number of jabs for young children in schools will be made available to try and increase the uptake of vaccinations this winter.Response -
Latest monthly data from NHS England shows that the proportion of delays caused by issues relating to social care have increased.News -
Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. Our new report explains what people have told Healthwatch about their experience of home care.News -
Angela’s idea has helped make it easier for people in Islington to speak to their social worker on the phone.News -
Between January 2016 and April 2017, local Healthwatch visited 197 care homes across 63 different local authority areas in England to find out what life is really like for people living in care homes. Our new report explains what we found.News -
The quality of support offered in care homes has improved because residents spoke up about what they wanted.News -
Find out about our celebration of the contribution made by local staff and volunteers who helped gather more than half a million people's views last year.News -
Thousands of people share their experiences of health and care with Healthwatch every month. Download our briefing to find out the key issues people are raising about GPs, hospitals and other care services.Report -
Find out what the public has been telling us about health and social care from July to September this year.
This briefing also looks at emerging themes across services and examines what people have been telling us about support for incontinence.News -
Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.News -
A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.Advice and Information -
75% of children and young people who experience mental health problems aren't getting the help they need.Blog -
We look at the lessons that publicly paid-for wheelchair and home equipment services can learn from the stories people have told us.Report -
Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.Advice and Information -
We explain why it’s important to have a plan in place, should you or a loved one become critically ill.Advice and Information -
People have told us they want to feel listened to and involved in decisions about their social care. Here are six things you should expect from care services, according to guidelines.News -
Recent reports have raised significant concerns about the quality and reliability of some home care services. Hear how one local Healthwatch has worked to gain an understanding of people's experiences of home care.
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This is the question we are working with local Healthwatch to find out.Blog -
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.News -
With over a quarter of a million older people living in care homes, what is local Healthwatch doing to make sure these services meet the needs of residents?News -
People often need extra help from their council because of a disability, ill health or old age but they must have a care assessment first. Read what Healthwatch Cambridgeshire did when people told them they had to wait too long for an assessment.Response -
In response to the Care Quality Commission's State of Care report, our Interim Chair, Jane Mordue, calls for the health and social care sector to meaningfully involve the public in decisions about health and social care.News -
One local Healthwatch calls for meaningful activity to become an integral part of the culture of care homes after speaking to people in 15 services.News -
Published today, Every Voice Matters, our Annual Report to Parliament 2015-16, outlines how together we are putting people at the heart of care.News -
Yesterday, the Care Quality Commission placed a home care provider into Special Measures due to inadequate care. We find out what local Healthwatch did to raise the issue.Report -
Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.News -
Analysis by the national health and care consumer champion, Healthwatch England, has identified the key issues the public want to see policy makers and health professionals focus on over the next 12 months.News -
We are delighted to announce the shortlist for the Healthwatch Awards 2020.News -
We are calling on people over 55 to share their experiences to help improve support after research indicates that they are the least likely to believe care has improved during the COVID-19 pandemic.Response -
We have written to the Secretary of State for Health and Social Care expressing our concern around the current guidance on visits to care homes. Read our letter and the Governments response.Response -
We responded to Health and Social Care Committee (HSCC) report following the Government’s White Paper proposals for the reform of Health and Social Care.
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Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.Report -
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.Advice and Information -
The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait.Advice and Information -
Do you or a loved one need help with social care? Read the article below to find out answers to key questions about who can access adult social care and how to pay for it.News -
Find out who’s in the running for a Healthwatch network award this yearResponse -
Find out what's in the Government's new social care plan and how it compares with what people have told us.Report -
Our new report provides a unique picture of how feedback from residents and families is generally being used by staff, managers and those running large groups of homes.Report -
Find out what people have been telling Healthwatch about their experiences of home care services in our new report.Blog -
Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.
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Getting to healthcare appointments can be impossible for some people – especially those who cannot travel or afford it. Find out what we’ve recommended decision-makers do to improve the situation.News -
With the NHS under extra pressure this winter, we need to hear your experiences of care to help services understand what is working and spot issues affecting support for you and your loved ones.News -
Healthwatch England is concerned that coverage in recent days showing the NHS at breaking point will exacerbate already-low public confidence that people can get urgent and emergency care when they need it most.
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Digital and remote methods are playing an increasingly important role in how people access care since the pandemic. Building confidence in digital skills is key to helping people who are digitally excluded from getting online.Advice and Information -
The continuing cost of living crisis is negatively affecting people's physical and mental wellbeing, with vulnerable people and those on lower incomes hit the hardest.News -
Healthwatch Bolton helped to arrange walk-in cervical cancer screening clinics in the community, removing barriers to lifesaving healthcare.
