Advice and Information -
Each day 6,000 people become carers. Looking after a loved one can be physically and emotionally exhausting so it's vital that you get the support you need. Find out how you can make sure you look after yourself.Advice and Information -
Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.Advice and Information -
The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait.Advice and Information -
Do you or a loved one need help with social care? Read the article below to find out answers to key questions about who can access adult social care and how to pay for it.News -
With the NHS under extra pressure this winter, we need to hear your experiences of care to help services understand what is working and spot issues affecting support for you and your loved ones.News -
Thanks to people sharing their views with Healthwatch, local leaders have invested £17m to improve hospital discharge – read more.News -
As we celebrate 75 years of our NHS and look to a future where everyone can get the care they need, we celebrate some of the people who took the time to share their experiences with us and helped make care better for everyone.News -
Our new research highlights that pressures in the NHS have serious consequences on people's lives and widen health inequalities.News -
Getting good social care can make a big difference in someone's life. But are people always receiving the help they need? Find out what people have told us and how we think social care support could be improved.Blog -
With nearly two million requests for adult social care support made each year, we look at what people tell us about this vital service.Report -
This briefing shows how people's experiences can be used to support the development of a long-term vision for the NHS to strengthen these services.
Report -
Find out how the NHS can work better across teams to help people who are receiving care.Advice and Information -
Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients.News -
Healthwatch England is concerned that coverage in recent days showing the NHS at breaking point will exacerbate already-low public confidence that people can get urgent and emergency care when they need it most.
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NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.News -
Patient champion appeals for more people to feedback on NHS care.News -
When people have concerns over any aspect of their care or the actions or decisions of any NHS or social care body, they have the right to make a complaint. Read our position on how health and care services should manage complaints, and our work on this issue.News -
We welcome the creation of an independent public inquiry to learn lessons from the Covid-19 pandemic. The lessons from this inquiry could improve how government, NHS England, health and care providers and commissioners respond to future pandemics or public health emergencies.Response -
Using your feedback on care, we share with the Government the issues we believe should be included in the objectives for the NHS for the years ahead. Read our recommendations.Blog -
With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.News -
Our new research shows worryingly low public confidence in being able to access NHS services. A third of adults in England lack confidence that they can access timely care, including GP services, mental health support and hospital care. Read the findings and our calls to action.News -
We explore the three main challenges people face accessing health and care services when they live alone with limited or no support.Blog -
Good communication with patients goes a long way.Blog -
The statutory inquiry into how nurse Lucy Letby was able to murder seven babies is likely to result in lessons that the wider NHS needs to act on. One of the questions it will need to explore is how the NHS can tackle the culture of denial and secrecy that often lies at the heart of tragic scandals.News -
With the NHS under immense pressure, we look at the impact that waiting for a diagnosis, test, or treatment can have on individuals and some of the potential solutions that might help.Report -
This briefing shows how engagement and participation with people and communities can deliver real benefits to the health and care system.
