1. Our response to CQC's "Driving improvement: Case studies from nine adult social care services"

    Response -

    Today, the CQC published a new report "Driving improvement: Case studies from nine adult social care services", which provides an insight into care services that achieved a significant improvement on their rating.

  2. Families fight to save local respite service

    News -

    Thanks to a group of families in Hertfordshire, changes are being made to respite care and support for families of children with complex needs.

  3. Our response to CQC’s report on how services are working together to support older people.

    Response -

    New report from the Care Quality Commission looks at how well health and social care services are working together across 20 local authority areas.

  4. Making it easier to share your feedback – a new Single Complaints Statement for social care

    Blog -

    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  5. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  6. Encouraging people to plan for care needs ‘just in case’ is biggest hurdle for the Government’s Green Paper

    News -

    New research suggests a lack of information and support is preventing people from thinking about the care they may want or need in the future.

  7. New research shows what it’s like trying to find and access help when you're a carer

    News -

    Our new briefing published today brings together the views and experiences of 5,447 carers from over 27 communities across England.

  8. What's it like being a carer?

    Report -

    Our briefing published today brings together the views and experiences of 5,447 carers from over 27 communities across England. Take a look to see what people told Healthwatch about their experiences.

  9. How every one of us can help our NHS

    Blog -

    Politicians often talk about the health service as being ‘our NHS’. But if it truly belongs to us then it’s time for a shift in the relationship.

  10. What people have told us - a review of our evidence July - September 2018

    Report -

    Find out what the public have been telling us about health and social care over the last three months.

  11. Our response to Which? latest research on people underestimating the true cost of care.

    Response -

    New research from Which? finds that millions of people are underestimating the cost of paying for a care home place - potentially putting some at risk of financial problems. Our National Director, Imelda Redmond, responds to these findings.

  12. My life as a carer – one of seven million stories

    Blog -

    Three in five of us will become an unpaid carer at some point in our lives. Kate* tells us about what it was like becoming a carer for her husband and the difficulties they faced.

  13. What should I know before choosing a care home?

    Advice and Information -

    To choose the right care home and support for your needs, or the needs of a loved one, it's important you have the right information to make your decision. Here are six things you should consider when choosing a care home.

  14. Our response to new guidance to help care homes understand their responsibilities under consumer law

    Response -

    New guidance from the Competitions and Markets Authority aims to help ensure that care home residents are treated fairly under consumer law.

  15. What matters most: Four things people want from care

    News -

    Since 2014, we’ve heard from 1.4 million people about what it’s like to use NHS and social care services. Our latest annual report to Parliament highlights what changes you want to see and how together we're making a difference.

  16. Choosing care can be stressful

    News -

    Choosing care services for a loved one is more stressful than getting married, according to new research.

  17. Putting people at the centre of their care

    News -

    Guidance from NICE, developed with the help of Healthwatch Surrey, highlights how you should be an equal partner in your care. Alice Maynard, Chair of the Guideline Committee explains more.