1. Every voice matters: Newcastle residents help transform local home care services

    News -

    When home care services were due to be recommissioned in Newcastle, local Healthwatch went out to speak to people being looked after in their own homes to find out what they wanted.

  2. Are people experiencing problems accessing social care support?

    News -

    Concerns raised by the public indicate services need better information to ensure timely support to those in need.

  3. Speaking up helps improve care for sheltered housing residents

    News -

    A 96-year-old sheltered housing resident and manager have helped improve ambulance services in Dorset.

  4. Our response to CQC's report on the quality of adult social care services

    Response -

    The CQC has today published a report highlights the findings from its adult social care inspections from 2014-2017.

  5. New drive to improve social care complaints handling

    News -

    Listening to feedback and learning from it is vital to improve quality of service. We have launched a new toolkit to help councils, care staff and services work together to build a positive culture around complaints and the opportunities to learn.

  6. Eight indicators of quality in care homes

    News -

    Working with older people, their families and care experts, the charity Independent Age has developed a set of quality indicators which Healthwatch Camden helped test during their visits to local care homes.

  7. Life in a care home, what's it really like?

    News -

    Between January 2016 and April 2017, local Healthwatch visited 197 care homes across 63 different local authority areas in England to find out what life is really like for people living in care homes. Our new report explains what we found.

  8. Helping residents in care homes to remain active

    News -

    The quality of support offered in care homes has improved because residents spoke up about what they wanted.

  9. What's it like to live in a care home? Findings from the Healthwatch network

    Report -

    Our new report provides a unique picture of how feedback from residents and families is generally being used by staff, managers and those running large groups of homes.

  10. How do I choose the right care home?

    Advice and Information -

    Finding a suitable care home for you or a loved one can be difficult. Knowing what to look for and what questions to ask can make the decision easier. We’ve gathered some information and useful resources to help you make the right choice.

  11. Our response to The Lancet's study on people's care needs

    Response -

    New report from Medical journal The Lancet estimates England will need an additional 71,000 care home places by 2025.

  12. Islington resident helps make phoning social workers easier

    News -

    Angela’s idea has helped make it easier for people in Islington to speak to their social worker on the phone.

  13. Home care services: What people told Healthwatch about their experiences

    News -

    Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. Our new report explains what people have told Healthwatch about their experience of home care.

  14. Home care services: what people told Healthwatch about their experiences

    Report -

    Find out what people have been telling Healthwatch about their experiences of home care services in our new report.

  15. Our response to NHS plans to boost flu vaccination and manage winter pressures

    Response -

    Free flu vaccines for care home staff and increased number of jabs for young children in schools will be made available to try and increase the uptake of vaccinations this winter.

  16. Our response to NHS England's delayed transfers of care statistics for September

    Response -

    Latest monthly data from NHS England shows that the proportion of delays caused by issues relating to social care have increased.

  17. Tell us your views to help improve social care

    News -

    With social care services under pressure, the Government has announced it will publish a Green Paper on social care next summer.