1. Concerns from the Healthwatch network on lack of quality assurance of non-regulated services

    Response -

    We have written to the Department of Health outlining our concerns about the safety of people using health and care services that aren’t currently regulated.

  2. Funding and support information for NHS Complaints Advocacy services - FOI results

    Report -

    Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.

  3. Every complaint matters - a seven-point plan for the NHS and social care

    Report -

    Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.