1. Making it easier to share your feedback – a new Single Complaints Statement for social care

    Blog -

    We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.

  2. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  3. Work in the NHS? Five ways to let people know you’re using their views to improve care

    News -

    Every year, NHS and social care staff receive millions of pieces of feedback from those using services. Read these top tips to help ensure people know how you are using their feedback to improve care.

  4. Our position on the Duty of candour

    Response -

    Our perspective on the commission to review the proposed extension to the Duty of Candour.

  5. Using people’s views of good complaint handling to improve experiences

    News -

    New joint report highlights what people can expect when making a complaint about health and social care services.

  6. Renewed efforts required to create compassionate complaints system

    News -

    Our new report highlights the complexity of the process someone needs to follow to make a complaint about their health or social care service.

  7. Those who witness poor care being denied right to complain by NHS

    News -

    New research shows 1 in 3 of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed.

  8. NHS complaints data is just ‘tip of the iceberg’

    News -

    Our new analysis of complaints data shows that over half a million incidents of poor care across NHS went unreported in last two years

  9. Suffering in silence

    Report -

    This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.

  10. My expectations for raising concerns and complaints

    Report -

    What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.

  11. Hospital policies on making a complaint - FOI results

    Report -

    Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.