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We have worked with the Local Government and Social Care Ombudsman, as part of the Quality Matters initiative, to help make it easier for the public and professionals to understand how to make and respond to social care complaints.Blog -
Politicians often talk about the health service as being ‘our NHS’. But if it truly belongs to us then it’s time for a shift in the relationship.Blog -
Three in five of us will become an unpaid carer at some point in our lives. Kate* tells us about what it was like becoming a carer for her husband and the difficulties they faced.Blog -
Despite the publication of the Accessible Information Standard nearly three years ago, people continue to tell Healthwatch about their struggle to access NHS services. Find out how Healthwatch Redbridge have been making a difference.Blog -
Our new report looks at why it is important to review the care of people with dementia. With new research indicating that people with dementia are not always getting the support they need, David shares his experience of caring for his wife.Blog -
We look at the lessons that publicly paid-for wheelchair and home equipment services can learn from the stories people have told us.Blog -
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.Blog -
Would you know where to turn for social care support? New polling finds over 40% of people don’t. This confusion can result in people not getting the care they need. Read our latest findings.
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With nearly two million requests for adult social care support made each year, we look at what people tell us about this vital service.Blog -
Good communication with patients goes a long way.Blog -
The statutory inquiry into how nurse Lucy Letby was able to murder seven babies is likely to result in lessons that the wider NHS needs to act on. One of the questions it will need to explore is how the NHS can tackle the culture of denial and secrecy that often lies at the heart of tragic scandals.Blog -
The public needs a bold vision for health and care services, informed by the wealth of patient experience we’ve collected over the past decade.Blog -
As Remembrance Day approaches, we hear from army veteran Shaun about how long waiting times affected his ability to access NHS care.Blog -
As part of our report The public’s perspective: The state of health and social care, we have set out recommendations for decision makers across ten key areas.Blog -
Social care reform is desperately needed to ensure the public can get the help they're entitled to, and that teams have the support they need to deliver this care.
