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Local Healthwatch aim to speak to every section of their community about their experiences of care. However, some communities face more issues than others when it comes to accessing the right support and find it difficult to have their views heard.Blog -
NHS 111 First is now obliged to offer pre-booked slots at A&E for people needing non-life-threatening care.Blog -
Research shows that continuity of carer is best practice in maternity care. Yet, the experiences of the new mothers we spoke to showed that services don’t always implement it. Read their stories.Blog -
With the NHS turning 75 this week, our Chief Executive reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.Blog -
Our research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral.Blog -
Good communication with patients goes a long way.Blog -
The statutory inquiry into how nurse Lucy Letby was able to murder seven babies is likely to result in lessons that the wider NHS needs to act on. One of the questions it will need to explore is how the NHS can tackle the culture of denial and secrecy that often lies at the heart of tragic scandals.Blog -
The public needs a bold vision for health and care services, informed by the wealth of patient experience we’ve collected over the past decade.Blog -
Chris McCann, Director of Communications Insight and Campaigns at Healthwatch England, explains the role people can play in improving health outcomes in their communities.Blog -
As Remembrance Day approaches, we hear from army veteran Shaun about how long waiting times affected his ability to access NHS care.Blog -
Our research reveals worrying problems with hospital discharge arrangements. Many people told us they are not given the right support or information when being discharged from hospital. Read their experiences and our calls to action.Blog -
Four areas where you can improve support for people diagnosed with diabetes.Blog -
Find out what's working and what could be better regarding people's right to choose where they receive treatment.Blog -
Natalie is among the many people who have recently told us how their diabetes care can be improved.Blog -
We look at the action the Government is planning to take on an issue that young people first raised with us in 2022.Blog -
Emma can't afford dental care for their children. Because of stories like hers, we're calling for reform of NHS dentistry.Blog -
It's important that deaf and hard-of-hearing people can get information in an accessible way. But feedback suggests not all services are complying with key legislation.Blog -
Rising costs, closures and supply shortages are among the challenges for people who rely on pharmacy services.Blog -
The review of the NHS Constitution is a unique opportunity to transform the Constitution into a meaningful contract between government, services, professionals and the public. We'd like it to become the NHS Patient Promise.
