1. Shifting the mindset: a closer look at NHS complaints

    Report -

    Hospitals need to do more to show patients how the NHS is learning from mistakes. Read our latest report to find out more.

  2. Our annual report 2018-19

    Report -

    Last year, Healthwatch supported over 336,000 people to share their story about health and social care. These views resulted in over 7,200 recommendations to services about the improvements that people would like to see.

  3. Young people's mental health and wellbeing research

    Report -

    Find out what young people told us they want from mental health support and services.

  4. State of Support - local Healthwatch finances 2019/20

    Report -

    Our latest report sets out what funding the Healthwatch network has received to carry out its statutory activities in 2019/20.

  5. What matters to people using A&E

    Report -

    Our latest briefing illustrates the chain of factors which impact on people's experiences in A&E.

  6. Our Public Committee Meeting March 2020 supporting materials

    Report -

    Take a look at our papers for our March Committee Meeting.

  7. What people are telling us: October - December 2019

    Report -

    Find out what the public has been telling us about health and social care from October to December. This briefing also looks at and examines emerging themes across services, focusing on healthcare for trans people, and access to wheelchair services.

  8. Our advice on the NHS objectives for 2020-21

    Report -

    Each year, we share with Government the issues we believe should be included in the objectives for the NHS for the year ahead. Read our advice and find out how the NHS Mandate this has been affected by COVID-19.

  9. Our public Committee Meeting June 2020 supporting materials

    Report -

    Take a look at our papers for our June Committee Meeting.

  10. Who we are and what we do

    Report -

    Here are some easy read resources to explain who we are and what we do.

  11. Our equality, diversity and inclusion statement and action plan

    Report -

    Equality, diversity, and inclusion are at the heart of our values. This statement and plan shows how we plan to ensure everyone should have a fair and equal experience using health and social care, particularly those who may face discrimination.

  12. The Doctor Will Zoom You Now: getting the most out of the virtual health and care experience.

    Report -

    Our insight report sets out the key findings from our work with National Voices, Traverse, and PPL as we explore people’s experiences of remote appointments since the start of the pandemic.

  13. COVID-19: What people are telling us about their care

    Report -

    Find out what the public has been telling us about health and social care from April - June 2020, including the key issues people have faced because of the COVID-19 pandemic.

  14. Our public Committee Meeting September 2020 supporting materials

    Report -

    Take a look at our papers for our September Committee Meeting.

  15. 590 people's stories of leaving hospital during COVID-19

    Report -

    Our new report with the British Red Cross looks at how well the new hospital discharge policy is working for patients, carers and healthcare professionals.

  16. Public Committee Meeting December 2020

    Report -

    Take a look at our papers for our December Committee Meeting.