1. Our Quality Statements

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    Each local Healthwatch works in an area with its own unique issues but there are specific statutory activities which every local Healthwatch must undertake and it is important that this work is consistent.

  2. Maternity services: findings from the Healthwatch network

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    Our new report, published today, highlights five common concerns that people across England have shared with Healthwatch about maternity services.

  3. Our business plan 2015-16

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    Our business plan outlines how we plan to meet our strategic priorities from April 2015 to March 2016.

  4. Funding and support information for NHS Complaints Advocacy services - FOI results

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    Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.

  5. Proposed standards for complaints advocacy

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    We have worked with users, providers and commissioners of complaints advocacy services to create a vision of what a good complaints advocacy service should look like.

  6. Every complaint matters - a seven-point plan for the NHS and social care

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    Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.

  7. Safely Home - what happens when people leave hospital and care settings

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    With the help of 101 local Healthwatch, we heard from over 3,000 people who shared their stories with us about their experiences of the discharge process.

  8. State of Support - Local Healthwatch finances 2015/16

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    This report outlines the funding each local Healthwatch has received to deliver their statutory activities based on survey results from 148 local Healthwatch, working across 152 local authority areas.

  9. Primary Care: A review of local Healthwatch reports

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    Find out what we found when our network spoke to more than 11,000 people and visited over 550 GP surgeries, pharmacies and opticians across the country.

  10. Our Annual Report 2014/15

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    Find out what we, along with the Healthwatch network, have achieved over the past year.

  11. Our Annual Governance Statement 2014/15

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    Find out more about the processes and procedures in place for Healthwatch to carry out its functions effectively.

  12. What help do you need to look after your health in the future?

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    By analysing over 11,000 conversations the Healthwatch network has had with the public about this issue, we found five common areas where people wanted to see improvement.

  13. People's experiences of primary care

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    Most people when surveyed say that they are satisfied with the care they get from primary care services, but this does not tell the full story.

  14. Our briefing on mental health

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    We ask local Healthwatch every year to tell us what matters most to local people regarding health and social care. This year it was mental health that came out on top with 77 out of 152 local Healthwatch identifying it as a priority.

  15. Use of discharge checklists - Freedom of information request results

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    As part of our research into unsafe discharge from hospital and care settings we conducted a Freedom of Information Request in May 2015 of 164 hospital trusts.

  16. Our public Committee meeting May 2015 - supporting materials

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    Find out what happened at our public Committee Meeting.

  17. Our public Committee Meeting February 2015 - supporting materials

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    Find out what happened at our public Committee Meeting.

  18. Our public Committee Meeting November 2015 - supporting materials

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    Find out what happened at our public Committee Meeting.

  19. Our public Committee Meeting August 2015 supporting materials

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    Find out what happened at our public Committee Meeting.