About the campaign

Everyone should be given healthcare information in the way they need it. Please spare a few minutes to tell us your experience of accessing or understanding healthcare information.  

We want to know: 

  • How clear and understandable you find the information health and care services give to you 
  • Whether you needed and got support to access or understand the health and care information you were given 
  • If you did not get support, the impact this had on you. 

As well as your feedback, we also ask you to volunteer some personal information, including information about your ethnicity and whether you have any condition that affects your ability to communicate. This helps us to understand how different groups are affected by this issue and supports our focus on improving equality, diversity and inclusion. These questions are voluntary.

We’ll be using your feedback to influence the NHS to ensure that everyone can get healthcare information in the format they need.

1 Start 2 Tell us about yourself 3 Complete

1.  Understanding healthcare information

2. What support have you asked for?

3. Contacting health and care services

4. Communicating with health and care services

5. What is your experience of asking for support?

6. Being refused healthcare information

7. Being refused healthcare support

8. The impact of not being provided with healthcare information you could understand

9. Struggling to access health or care services

10. How confident do you feel?

11. What affects your confidence?

12. How to make a complaint

13. Has the pandemic affected your experiences?