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Your spotlight on health and social care services
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"I don't think staff are as compassionate as they should be"

The attitude of staff, particularly GP receptionists, often came up with patients reporting that they found them to be nosy, abrupt and often rude.


For example

Healthwatch Bradford collected feedback from nearly 600 members of the public about local surgeries, many of whom complained about poor attitudes of staff.

Similarly, focus groups held by Healthwatch Richmond recorded reports from patients of receptionists “screening calls via invasive questions”, reporting that they found them to be nosy, abrupt and often rude.

'I once felt I had spiders crawling all over me. I knew it was all in my head but try explaining that to some bossy woman at the desk who hasn't the first clue what people with mental health issues have to go through without half the patients looking round at you.'

Respondent to Healthwatch Bradford