"I struggle to communicate with my doctor because of poor translation services"
Changes to the way translation services are funded has left many deaf people and those who speak English as a second language struggling to communicate with their doctor.
Healthwatch Islington raised serious concerns about the lack of support for women from minority ethnic communities. For example, they explained that victims of domestic violence have been unable to disclose their situation because the assumption that their families would provide help in translating for them has left them relying on their husbands as the only source of support.
Beyond GP services, Healthwatch Kirklees interviewed 410 people with hearing impairments and found that two out of three experience difficulties communicating with opticians and dentists.
"The appointment was terrible. I was embarrassed with my friend in the room. They just weren't deaf aware."
Respondent to Healthwatch Kirklees