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Your spotlight on health and social care services


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"I struggle to access primary care services"

Disabled people spoke to Healthwatch about their difficulties accessing services, from physically being unable to enter buildings to inflexible on-the-day booking systems making it difficult to book carer support for appointments.

For example

Healthwatch Luton visited all 39 local GP surgeries and found that 28 did not have a hearing loop system installed for patients with hearing difficulties, and 26 did not have easy access for wheelchair users.

Healthwatch West Sussex looked at 53 practices and found that less than half had hearing loops. 

14 dental practices reviewed by Healthwatch Redcar and Cleveland four practices were unable to provide disabled access and limited access for the elderly or infirm.


'It can be difficult, because there is a bit of a groove where the step used to be, I can’t always get the chair in, but there is a button there for assistance.'

Respondent to Healthwatch Oxfordshire