Your voice: pharmacies in Lancashire

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Summary of report content

Healthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their pharmacy services to the public across Lancashire. The three local Healthwatch collaborated and developed a programme of work which ran from January 2017 to March 2017. This report was published November, 2017. The three local Healthwatch spoke to people in a selection of community pharmacies across Lancashire: • 24 different pharmacies were visited across the county of Lancashire, including Blackpool and Blackburn with Darwen. • A broad range of community pharmacies were visited, including those found in health centres, shopping centres, high streets, supermarkets and housing estates. • 326 people shared their views and experiences. key topics include: Why did people chose that pharmacy, awareness of services, quality of care, impact on other services, the electronic prescription service.

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General details

Report title 
Your voice: pharmacies in Lancashire
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Lancashire
Date of publication 
Wednesday, 1 November, 2017
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Wednesday, 1 March, 2017
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
If this work has been done in partnership, who is the partner? 
Healthwatch Blackpool Healthwatch Blackburn with Darwen Community Pharmacy Lancashire
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.