Summary of report contentHealthwatch Lancashire, Healthwatch Blackpool and Healthwatch Blackburn with Darwen were approached to help Community Pharmacy Lancashire gain feedback on their pharmacy services to the public across Lancashire. The three local Healthwatch collaborated and developed a programme of work which ran from January 2017 to March 2017. This report was published November, 2017. The three local Healthwatch spoke to people in a selection of community pharmacies across Lancashire: • 24 different pharmacies were visited across the county of Lancashire, including Blackpool and Blackburn with Darwen. • A broad range of community pharmacies were visited, including those found in health centres, shopping centres, high streets, supermarkets and housing estates. • 326 people shared their views and experiences. key topics include: Why did people chose that pharmacy, awareness of services, quality of care, impact on other services, the electronic prescription service.
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Your voice: pharmacies in Lancashire
Healthwatch Blackburn with Darwen
Date of publication
Wednesday, 1 November, 2017
Date evidence capture began
Sunday, 1 January, 2017
Date evidence capture finished
Wednesday, 1 March, 2017
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other local body
If this work has been done in partnership, who is the partner?
Healthwatch Blackpool Healthwatch Blackburn with Darwen Community Pharmacy Lancashire
Primary research method used
How was the information collected?
Visit to provider
Primary care services
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?