Your Voice Counts: Young People Mental health Report, Hampshire

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Summary of report content

The project ‘Your Voice Counts’ is a project commissioned by North East Hampshire and Farnham Clinical Commissioning Group (CCG). The aim is to gather the public’s experiences of using mental health services and look at the support that they receive and how it can be improved. HealthwatchHampshire carried out focus groups, conversations, and an engagement event in two localities; Hart and Rushmoor between April and June 2017. Our key findings included; Referral Process - A few have said that when they are at crisis point, they had to wait for their referral to be processed. They have expressed that there should be preventative services in place to support them while waiting for the support and suggested that if this was already in place, they would not reach crisis point. Mental Health services are backlogged and evidenced that 40% of the referrals coming through are not meeting the service’s criteria. Transition Resources/preventative methods GPs say that they refer to appropriate services however the waiting times are lengthy to be seen soon as possible Young people are reporting that they are not certain of who to go to for the support, in fear of not being taken seriously. Signposting and coordinating - Parents/CarersParents and carers needs were reflected in their attendance to PACE event, delivered by CAMHS. One attendee said it was the best thing they have done, to have a direct conversation with a CAMHS professional to get on the path of the right support as their GP did not refer to the service and they were not aware that they could self-refer. Schools - Schools felt that they have not been supported and wanted more involvement. Two schools reported spending approximately £50,000 an academic year on employing mental health professionals, responding to the needs of their students internally as there is an increase in demand. HGealthwatch Hampshire made a number of referrals in this report and the CCG stated they would take these into consideration when planning future services.

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General details

Report title 
Your Voice Counts: Young People Mental health Report, Hampshire
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Thursday, 27 July, 2017
Date evidence capture began 
Monday, 3 April, 2017
Date evidence capture finished 
Friday, 30 June, 2017
Type of report 
Service evaluation
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Quality of treatment
Service delivery organisation and staffing
Other information of note about this report 
Young Carers
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Children services
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.