Summary of report contentYour Voice Counts: Adult Mental Health Phase Two Report was carried out between January and March 2017. This is a project by Healthwatch Hampshire and provides an opportunity for people accessing Adult Mental Health services to have a voice. The project ‘Your Voice Counts’ is a project commissioned by North East Hampshire and Farnham Clinical Commissioning Group (CCG). Healthwatch Hampshire and Hampshire Citizens Advice carried out focus groups, Survey, conversations, and an engagement event in two localities; Hart and Rushmoor where the opinions of over 190 people were gathered. key findings included: The referral process-waiting for the referral to be processed when at crisis point, there is a need to look at options around preventive services and how this would be more sustainable if they are put in place. Some even suggested that if this is done, they would not be at crisis point. Resources-Alternative contact or hub of information rather than through their GP, taking the pressure off GPs as they are the first point of contact however GPs felt that they are not confident in signposting to anappropriate mental health self-help groups or support. Information-to be made available from one point of contact Parents and carers are not supported enough for their mental health and wellbeing Lack of local services for mental health in their area-some are aware of the Wellbeing Centre in Aldershotand feel scared to travel to get the support they need when they are in crisis Nearly half of the GPs felt that they were not confident to do a Mental Capacity assessment on their patients and many individuals felt that GPs do not understand or knos enough about their needs Adult Mental Health services take on existing or previous service users who were accessing Children and Adolescent Mental Health Services when they are in a crisis. A number of recommendations were made in this report and as stated the findings will be used when planning future services.
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Your Voice Counts: Adult Mental Health Hampshire
Date of publication
Thursday, 27 July, 2017
Date evidence capture began
Monday, 2 January, 2017
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Communication between staff and patients
Continuity of care
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Primary care services
Out of hours
Mental health services
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Community based services for people with mental health needs
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?