Your Voice Counts: Adult Mental Health Hampshire

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Summary of report content

Your Voice Counts: Adult Mental Health Phase Two Report was carried out between January and March 2017. This is a project by Healthwatch Hampshire and provides an opportunity for people accessing Adult Mental Health services to have a voice. The project ‘Your Voice Counts’ is a project commissioned by North East Hampshire and Farnham Clinical Commissioning Group (CCG). Healthwatch Hampshire and Hampshire Citizens Advice carried out focus groups, Survey, conversations, and an engagement event in two localities; Hart and Rushmoor where the opinions of over 190 people were gathered. key findings included: The referral process-waiting for the referral to be processed when at crisis point, there is a need to look at options around preventive services and how this would be more sustainable if they are put in place. Some even suggested that if this is done, they would not be at crisis point. Resources-Alternative contact or hub of information rather than through their GP, taking the pressure off GPs as they are the first point of contact however GPs felt that they are not confident in signposting to anappropriate mental health self-help groups or support. Information-to be made available from one point of contact Parents and carers are not supported enough for their mental health and wellbeing Lack of local services for mental health in their area-some are aware of the Wellbeing Centre in Aldershotand feel scared to travel to get the support they need when they are in crisis Nearly half of the GPs felt that they were not confident to do a Mental Capacity assessment on their patients and many individuals felt that GPs do not understand or knos enough about their needs Adult Mental Health services take on existing or previous service users who were accessing Children and Adolescent Mental Health Services when they are in a crisis. A number of recommendations were made in this report and as stated the findings will be used when planning future services.

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General details

Report title 
Your Voice Counts: Adult Mental Health Hampshire
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Thursday, 27 July, 2017
Date evidence capture began 
Monday, 2 January, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Service evaluation
Key themes 
Communication between staff and patients
Continuity of care
Information providing
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting times and lists for treatment
Other information of note about this report 
Young Carers
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.