Your views: summer 2017

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Summary of report content

Healthwatch Devon published this two-page 'Your views' report which highlights the feedback they have received between the 1st of July to the 30th September 2017. It mentions they have received feedback from 1,843 people: 1208 from engagement activities. 540 from their independent champions. 75 unprompted pieces of feedback left on the website. The top 3 services people commented on were Primary Care, Social Care and Hospitals. Feedback received covered 31 different services. There is further breakdown of these statistics and some examples included. There are no recommendations in this report and no provider responses.

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General details

Report title 
Your views: summer 2017
Local Healthwatch 
Healthwatch Devon
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Report
Key themes 
Access
Engagement
Public involvement
Quality of treatment
Staff attitudes
Healthwatch reference number 
Rep-5757

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
1843
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.