Your thoughts on NHS Test and Trace

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Summary of report content

Healthwatch Sutton conducted a survey from November 2020 to January 2021 with 113 people relating to their experiences of the NHS Test and Tract system which tracks COVID-19 symptoms, and helps tackle the spread of the disease.

The report found that people were not confident in the NHS Test and Trace system in relation to reducing transmission of COVID-19. 96% of people reported that they would still follow the advice received from the system. The most common reasons for not downloading the app was ‘concern about the use of my personal information’ and ‘use of my location’.

The report will be shared with stakeholders, such as the Sutton Council and NHS Sutton.

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Report 
PDF icon 20210210_Sutton_Test and Trace report.pdf

General details

Report title 
Your thoughts on NHS Test and Trace
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Wednesday, 10 February, 2021
Date evidence capture began 
Thursday, 26 November, 2020
Date evidence capture finished 
Thursday, 7 January, 2021
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Service delivery organisation and staffing
Healthwatch reference number 
Rep-8059

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
113
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.