Your mind, your say - young people's views of mental health services in Dorset

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Summary of report content

Healthwatch Dorset undertook targeted engagement with young people to support Dorset CCG’s engagement to shape future mental health services for young people across Dorset February and March 2020.  Healthwatch visited youth groups and local organisations to gather feedback and seek the views of young people who don’t always have a strong voice, including young people who are excluded from school, young offenders, care leavers, young asylum seekers and young people who are experiencing homelessness. They spoke to a total of 23 young people, aged 14-20 years.

The engagement revealed that young people experience long waiting times to access mental health services.  They weren’t always able to see the same support worker and couldn’t access services when they were desperate for them.  When sessions were held, they were often held in a clinical environment that makes young people feel uncomfortable.  They didn’t feel listened to.  Young asylum seekers couldn’t access an interpreter.  Young people wanted to access more than a limited number of sessions.  Support workers didn’t read client notes before the start of a session, so young people had to repeat themselves.

There were 4 recommendations about waiting times, the location of sessions, access to support workers and the number of sessions available.  The report includes responses from service providers.

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General details

Report title 
Your mind, your say - young people's views of mental health services in Dorset
Local Healthwatch 
Healthwatch Dorset
Date of publication 
Tuesday, 25 August, 2020
Date evidence capture began 
Saturday, 1 February, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.