Your experience of the COVID-19 vaccination programme

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Summary of report content

Healthwatch South Tyneside reports on the findings of a survey about people’s experiences of the Covid-19 vaccination programme.  They received 105 responses.

Most respondents had received their invitation to have both their first and second vaccine either through their place of work or via a text message.

The vast majority of respondents, for both their first and second vaccination, stated that they found it very easy or fairly easy to book their appointment.

Nearly two-thirds received their vaccine at one of the three main centres – Cleadon Park, Flagg Court or The Glen - and almost all respondents stated they found it very easy or fairly easy to access the venue.

The vast majority were informed of which vaccine they were receiving and of the possible side effects of the vaccine.

The majority of respondents stated that they had received an information leaflet to take way with them after receiving their first vaccination with two in five saying they received one after their second jab.

Nearly three in five replied that they hadn’t had their second vaccine appointment arranged after receiving their initial vaccination. Nearly one in twenty had already had their second vaccination and over a third had their second appointment date confirmed.

When asked to rate their overall experience of receiving their vaccine, the vast majority of recipients rated the experience of receiving their first vaccine as either very good or good, with a similar number of recipients receiving the second vaccine rating their experience as very good or good.

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General details

Report title 
Your experience of the COVID-19 vaccination programme
Local Healthwatch 
Healthwatch South Tyneside
Date of publication 
Wednesday, 2 June, 2021
Date evidence capture began 
Tuesday, 30 March, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Key themes 
Booking appointments
Communication between staff and patients
Health protection
Information providing
Quality of appointment
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.