Young Person and Parent/Carer Participation and Engagement with CAMHS in Haringey

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Summary of report content

Healthwatch Haringey carried out several engagement events, with young people aged 9-18 years old, parents and mental health service providers. This is to gather their views on the access barriers to child and adolescent mental health services. The engagement events included interviews, focus groups and a parents’ survey. The engagement events were held in March 2016. The work was done as part of a Healthwatch engagement programme on child and adolescent mental health services. The report identified key issues. There are barriers to engagement with young people so they can access mental health support. Access to psychological services is difficult and acts as a barrier to engaging with young people who may need mental health support. The lack of suitable communication channels, such as youth forum or groups, makes it difficult for service providers to engage with young people. Young people prefer digital engagement and face-to-face engagement more than surveys. School engagement was highlighted as a very important base for engagement. The referral pathway from the school to mental health services is not clear. Parents felt involved in their child’s referral and assessment stage, but not once the delivery of the service has started. Parents and carers felt strong that senior managers were not engaging directly with them to facilitate decision-making for mental health support. For example, senior managers do not usually attend service user/carer/parents board meetings, in order to listen to their feedback directly. The report made several recommendations. the following are some of the recommendations highlighted in the original report: - Young people and parents/carers should be made fully aware of what engagement activities are available and what to expect - Young people should be made aware that they are free to engage or not with the system. - Engagement must be tailored around individuals and be flexible, such as interviews, online focus groups and so on. Young people should be made aware that confidentiality is observed. Services should respect and understand the potential value of confidential feedback through all formats of engagement. - Outcomes of engagement events should be shared with participants to help avoid participants feeling that their involvement was just a token.

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General details

Report title 
Young Person and Parent/Carer Participation and Engagement with CAMHS in Haringey
Local Healthwatch 
Healthwatch Haringey
Date of publication 
Tuesday, 11 October, 2016
Date evidence capture began 
Friday, 11 March, 2016
Date evidence capture finished 
Friday, 11 March, 2016
Type of report 
Report
Key themes 
Quality of care
Healthwatch reference number 
Rep-1687

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Structured interview
Survey
How was the information collected? 
Meeting

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
59
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.