Young People's Views on Waiting times, Bolton

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Summary of report content

This is a report which was written by Healthwatch Bolton detailing young patient’s views on waiting times at The Parallel. The comments were collected in April 2017 using semi-structured question interviews. The comments which were collected were analysed as follows: Views on appointment times Suggestions for improvements There were mixed comments in the report and following the report, Healthwatch Bolton wrote a conclusion to their findings, however no recommendations were made and subsequently, the service provider did not give a response.

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Report 
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General details

Report title 
Young People's Views on Waiting times, Bolton
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Friday, 15 September, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Sunday, 30 April, 2017
Type of report 
Report
Key themes 
Access
Booking appointments
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1627

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
21
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.