Young people's project

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Summary of report content

Healthwatch Walsall undertook research about young people’s experience and views about health care as it was a local priority.  They undertook a survey to which 189 people responded.

The respondents had used a range of health and social care services in the previous year. Being treated less like a child by professionals was as important to them as the kindness with which service staff treated them.

A small percentage of the respondents said that they had been the victims of violence in the previous 12 months and a little over a third said that they had witnessed violence, although this was not within a specified time period.

There were a range of responses about what respondents understood by neglect with some seeing it as how children were cared for by their parents or guardians. Some viewed it more widely in terms of how vulnerable people were being cared for. Others viewed it as about being ignored or ostracised, perhaps within a friendship group. Respondents suggested that they could raise concerns about neglect with parents, friends; teachers and the police.

When asked about mental wellbeing, again there was a range of answers given about what it meant. Most saw it as being mentally well and stable. Almost half of the respondents said that they were affected by social media and those that said they were affected felt it had a negative impact including pressure to conform. Comparing themselves to people on social media tended to have a negative impact on their self-esteem. As well as family, friends and teachers, they also felt they could talk to CAMHS. 

There were 6 recommendations including improving young people’s awareness of services.  Healthwatch Walsall undertook to use the findings from this research to undertake further work with young people in 2020/21.

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General details

Report title 
Young people's project
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Thursday, 30 January, 2020
Type of report 
Key themes 
Communication between staff and patients
Health inequalities
Information providing
Lifestyle and wellbeing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Children services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.