Young people's preferences towards the future of health and social care services in sussex

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Summary of report content

Young Healthwatch has worked alongside Healthwatch Brighton and Hove to explore young people’s experiences of Sussex health and social care services during the coronavirus pandemic. The Young Healthwatch team have consulted a total of 146 young people through an online survey.

The report found that phone appointments were more than twice as common as video call and online appointments. Young people had high levels of satisfaction for remote appointments. The main advantages were around saving time and money for travel and shorter waiting times. Notably, a high proportion of young people, were not happy to receive mental health support remotely.

The report is to be shared with all stakeholders involved in the project.

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General details

Report title 
Young people's preferences towards the future of health and social care services in sussex
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Monday, 30 November, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Prescription
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-8055

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
146
Age group 
1-15 years
16-17 years
18-24 years
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.