Young People's GP Survey Report: Worcestershire

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Summary of report content

Healthwatch Worcestershire and Young Solutions carried out a survey with 119 young people age 13 to 19, to find out what they think about going to the Doctors. The survey was titled Young People’s GP Access and Complaints Survey and covered three areas: - making appointments - visiting the surgery - knowing how to make a complaint The survey was open to all young people aged 13 – 19 in Worcestershire and was promoted widely through Young Solutions newsletters, website, their members, local forums, Healthwatch Worcestershire contacts, newspapers, social media and schools. In summary, almost all of those who responded had a doctor’s and were happy with the service they receive. The majority of respondents made appointments by phone and a third of young people had the appointment made for them by a parent or carer. More than half of respondents felt it would be easier for them to see a doctor or nurse if appointments were available at evenings or weekends. Several comments were made about the difficulty in getting appointments when needed or with a specific doctor. Recommendations: 1. GP practices could consider how they promote different appointment booking systems to make sure young people know what is available and if they can make other appointment systems available where they don’t exist e.g. online bookings. 2. GP practices could have more appointments available out of school hours or at other locations accessed by young people e.g. schools/colleges. 3. GP practices should consider how they ensure that health workers (doctors, nurses, receptionists) communicate with young people in an appropriate way; talking directly to them, explaining complicated information and checking for understanding. 4. GP practices should ensure they have a clear comments and complaints system which is accessible to all and that patients are aware of it, in both paper form and online. 5. GP practices could consider other means to encourage feedback from patients, such as a text after the appointment or a paper or online survey. 6. GP practices could consider using different methods to communicate with young people, such as using text or email.

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General details

Report title 
Young People's GP Survey Report: Worcestershire
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Tuesday, 1 September, 2015
Date evidence capture began 
Tuesday, 1 September, 2015
Date evidence capture finished 
Tuesday, 1 September, 2015
Type of report 
Key themes 
Booking appointments
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Voluntary and Community Sector
If this work has been done in partnership, who is the partner? 
Young Solutions
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Does the information include public's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.