Young people's GP access report

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Summary of report content

Healthwatch Wakefield was established under The Health and Social Care Act 2012 and commenced in April 2013. It provides an opportunity for local people to have a stronger voice to influence and challenge how health and social care services are provided. Young Healthwatch in particular gives a voice to children and young people. It is open to those aged 8-18 years, and up to 25 years for those who are vulnerable and those with disabilities. It gives these individuals an opportunity to identify issues and gaps in services and to help shape and develop services. There were 1,531 surveys completed in total, of which 84% were 11-16 years old and 16% were 17-24 years old. Over half had visited their GP in the last six months, with 688 of those aged 11-16 years. Nearly 50% of respondents came from the two most deprived quintiles of Wakefield. White Rose Surgery and Outwood Surgery had the highest number of respondents due to Outwood Grange academy and Minsthorpe Community College taking part. On the whole young people reported that they are treated well. The barriers reported are similar to adult experiences around access. 46% got through to their doctor by phone always or most of the time and 33% said it was easy or fairly easy to get a same day appointment. 50% said they could book an appointment at a time that suited them. 60% said they had a good experience at the doctors; 27% said it was sometimes good and sometimes bad. 22% made their own appointments, mostly the older age group; however 30% of all respondents were not aware that they could be seen without a parent. 91 respondents aged 17-24 said they did not usually make their own appointment and this was done by a parent or carer. Six of these respondents were not aware that they could book appointments independently. When asked how they would like to make appointments, the majority, 71%, said by phone, then online, then in person and then by text messaging. Page 5 of 35 47% said they felt the doctor or nurse involved them in decisions about their care, however 7% did not feel involved in decisions about their care and 38% said sometimes they felt involved. 42% knew how they could make a complaint if they wanted to.

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General details

Report title 
Young people's GP access report
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Wednesday, 13 May, 2015
Date evidence capture began 
Sunday, 1 February, 2015
Date evidence capture finished 
Sunday, 1 March, 2015
Type of report 
Report
Key themes 
Access
Administration
Communication between staff and patients
Engagement
Information providing
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-6104

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
1531
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.