Young people's experiences of health and social care

Download (PDF 1.26MB)

Summary of report content

Healthwatch Milton Keynes worked with schools to collect feedback from young people about how their health and social care services are designed and delivered. Between September 2019 and January 2020, Healthwatch Milton Keynes engaged with a total of 604 young people between the ages of 10 and 21 using surveys and engagement events.

The report found that young people are experiences a lot of academic pressure to do well alongside pressure about their own self-image, often exacerbated on social media. These factors have led to young people feeling the impact on their mental wellbeing. Young people reported that they feel misunderstood by health professionals and that they are worried about confidentiality when they talk to health professionals. 

Healthwatch Milton Keynes have suggested a number of ways that could improve young people's experiences of services and their mental wellbeing, such as providing relaxation rooms, and promoting top tips for communication with staff and patients. 

Would you like to look at:

General details

Report title 
Young people's experiences of health and social care
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 29 June, 2020
Date evidence capture began 
Monday, 2 September, 2019
Date evidence capture finished 
Friday, 31 January, 2020
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Digitalisation of services
Engagement
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Staff training
Support
Healthwatch reference number 
Rep-7591

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
604
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.