Young people and parents mental health While We Were Waiting, Stoke on Trent

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Summary of report content

The Healthwatch Stoke-on-Trent mental Health Sub-Group and partners Themes gathered from conversations with educational staff and parents. Data received from 46 respondents: focus groups, semi-structured interviews parents and professionals, cultural animations and webpage. Findings: • Focus upon diagnosis detracts from understanding and delivering for the needs of the child. • Communication between education and health services inconsistent. • Build cooperation between services. • Consistency provided by services aid the maintenance of relationships. • Education staff describe lack of confidence in dealing with mental health and wellbeing issues. • Parents may have pre-existing unidentified needs such as Special Educational Needs (SEN), mental health or emotional that may contribute to prevalence or outcomes. • Effects of stigmatisation in this group. • Improve signposting services. • Support available to parents and who should deliver it. • Data gaps and further engagement. Recommendations: • Stigma & Effects: sharing of good practice from Wellbeing and Mental Health Support in schools. • Share good practice in building relationships between schools and families. Promotion of routes into tier two services for staff and parents. Special Educational Needs Co-ordinators (SENCOs) having specialist support from Child and Adolescent Mental Health Services (CAMHS) for mental health issues in addition to the North Staffordshire Combined Healthcare Trust (NSCHCT) referral advice line. • Work in partnership with parents and families, moving away from a tiered system that encourages parents to evidence need • Align with the proactive ‘staying well’ sentiments of Together We’re Better and the Sustainable Transformation Plans. • Explore collaborative approaches to working. • All staff to be supported in terms of the data protection act. • Review CAMHS forms and to inform SENCO workers when an assessment has taken place and its outcome. • Improve communications with SENCOs and other agencies. • SENCOs to be made aware of any strategies that are in place for the child. • Better understand the linkages between Education and Health in relation to recent changes to the School Nurse service. • Promote the preventative agenda in schools, such as emotional literacy • Further promotion of the Local Offer. • Online resources about mental health, coping mechanisms and others to be made available to SENCOs and the public for ease of access. • Ensure consistent channel of communication between parents and staff for the long term. • Build community capacity to empower parents to engage with schools.

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General details

Report title 
Young people and parents mental health While We Were Waiting, Stoke on Trent
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Monday, 12 December, 2016
Date evidence capture finished 
Friday, 3 March, 2017
Type of report 
Key themes 
Communication between staff and patients
Health and safety
Health inequalities
Holistic support
Information providing
Integration of services
Service delivery organisation and staffing
Staff attitudes
Staff training
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
If this work has been done in partnership, who is the partner? 
Stoke on Trents Parent Carer Forum
Primary research method used 
Focus group
Structured interview
User stories
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Psychiatry/mental health (hospital services)
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Psychiatry / mental health (other services)
Social care services 
Children services
Community services 
Continuing care

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Social / behavioural
Types of long term conditions 
Learning disability
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.