Young People’s Wellbeing During the COVID-19 Crisis

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Summary of report content

346 young people in Kingston and Richmond took part in Youth Out Loud!’s survey and responded to questions about their mental & physical health and about accessing healthcare services & information.

Overall, the majority of young people reported improved or stable mental health during lockdown. Worse mental health was seen among 15- and 17-year olds, and among more females than males; with the most common reasons being not seeing friends and loved ones. A decrease in pressure from school and more time to reflect contributed to improved mental health, especially in 13, 14 and 16-year olds. Many young people reported using the creative arts to maintain good mental health. The majority of young people who could access the help they needed rated their mental and physical health more positively. Physical exercise was a key factor in maintaining good physical health; most of those who didn’t or couldn’t pursue it reported worse or much worse physical health. Almost half the young people that participated in the survey found physical healthcare to be neither worse nor better than pre-lockdown. However, the majority of young people with health conditions and/or disabilities said that the service they received was worse. Young people felt that young people’s service providers could support them to identify age-suitable online resources within the abundant information available, while accessing clearer and evidence-based resources.

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General details

Report title 
Young People’s Wellbeing During the COVID-19 Crisis
Local Healthwatch 
Healthwatch Kingston upon Thames
Healthwatch Richmond upon Thames
Date of publication 
Wednesday, 21 October, 2020
Date evidence capture began 
Monday, 18 May, 2020
Date evidence capture finished 
Friday, 26 June, 2020
Type of report 
Key themes 
Continuity of care
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Youth Out Loud! (YOL!)- a group of young people aged 13-17
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.