Young Listeners project: sharing young people’s feedback to improve the health and social care services they use

Download (PDF 1.47MB)

Summary of report content

At the beginning of 2021, Healthwatch Somerset recruited nine young volunteers, aged between 12 and 18, to be its Young Listeners. Healthwatch Somerset promoted the opportunity widely to all young people aged 11 to 24 living in Somerset, via social media, press, radio, and through its own local networks. It also contacted every secondary school and college in the county.

The Young Listeners, with guidance form the Youth Engagement officer, decided what training what help them with the project and their futures. Between March and July 2021, the Youth Engagement Officer led them through a comprehensive 12-week training programme.

Via community events, online meetings and an online survey, the Young Listeners engaged 65 young people by the end of September 2021. Key findings were a lack of communication between services about young people’s health and wellbeing, services not communicating effectively with young people, lack of information or education about health and social care in schools, and services not promoting themselves in a way that is accessible to, or inclusive of, young people.

The report gives 5 recommendations, based on these findings.

Would you like to look at:

General details

Report title 
Young Listeners project: sharing young people’s feedback to improve the health and social care services they use
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Monday, 15 November, 2021
Date evidence capture began 
Sunday, 1 August, 2021
Date evidence capture finished 
Thursday, 30 September, 2021
Key themes 
Communication between staff and patients
Health inequalities
Health promotion
Information providing
Lifestyle and wellbeing
Public involvement

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Child and adolescent mental health services (CAMHS)
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Children services

Details of people who shared their views

Number of people who shared their views 
Age group 
1-15 years
16-17 years
18-24 years
Non binary
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Sexual orientation 
Prefer not to say
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.