Young Healthwatch Northamptonshire visit to Kettering General Hospital

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Summary of report content

In July 2016 two Young Healthwatch volunteers visited Skylark Ward1 (the children’s ward) at Kettering General Hospital (KGH) in order to give feedback to the hospital about this ward from the perspective of young people. This piece of work was suggested by the Young Healthwatch group at a workshop in 2015 as part of their work plan. This is the first time that young people have reported their observations of a general hospital children’s ward in Northamptonshire. Healthwatch Northamptonshire staff accompanied the young people on the visit and training was provided to prepare the volunteers. This report has been written by Young Healthwatch volunteers in their own words and expresses their own opinions. It is based on their own observations and those of the people they spoke to – one child and one teenager using the sensory room and the parents of a baby. The content has not been altered by either Healthwatch Northamptonshire or Kettering General Hospital except for clarification where noted. The overall impression from the visit was positive. The environment was felt to be welcoming and safe and there was a good range of activities to entertain children of all ages. The staff appeared calm and the use of things like therapy dogs and bravery gifts gave the sense of a caring environment. There were a few minor concerns about safety, such as unlocked cupboards, and it was felt it was a shame that the hospital did not have the facilities to care for young long term cancer patients or those needing intensive care. Many of the things pointed out by the young people could have been observed by adults but others, such as how medical equipment can look scary and the size or the print on posters, add a valuable perspective. We hope that this work can be followed by similar visits to other wards, hospitals and children’s services.

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General details

Report title 
Young Healthwatch Northamptonshire visit to Kettering General Hospital
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 1 July, 2016
Date evidence capture began 
Thursday, 2 June, 2016
Date evidence capture finished 
Friday, 1 July, 2016
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.